Privacy Policy

1. What Personal Information We Collect

 

Depending on how you interact with us, we may collect:

 

- Your name, email address, phone number, and postal or delivery address.

- Event details relevant to your order, such as wedding or event dates, venue, and guest numbers.

- Dietary requirements and allergy information you choose to share with us.

- Payment information processed through our third-party payment providers (we do not store full card details ourselves).

- Communications you send us, including enquiries, emails, and social media messages.

- Technical information such as IP address, browser type, device information, and browsing behaviour on our website.

 

 2. How We Collect Information

 

We collect personal information directly from you when you:

 

- Place an order or enquiry through our website, email, or phone.

- Sign up to our email newsletter.

- Interact with us on social media, including Facebook and Instagram.

- Complete a form on our website (built on the Wix platform).

- Make a payment through our website.

 

We may also collect information automatically through cookies and tracking technologies described below.

 

3. Cookies

 

Our website, hosted on Wix, uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect the functionality of our website.

 

4. Analytics

 

We use Google Analytics to understand how visitors use our website, including which pages are viewed and how visitors arrive at our site. This information is aggregated and used to improve our website and marketing. Google Analytics collects information such as your IP address, device type, and browsing behaviour, in accordance with Google's own privacy policy.

 

5. Meta Pixel and Conversions API

 

We use the Meta Pixel and Meta Conversions API (Facebook and Instagram) to understand how visitors interact with our website after seeing our social media content, and to deliver more relevant advertising. These tools may collect information about your visit, including pages viewed and actions taken, and may be linked to your Facebook or Instagram account if you are logged in. You can manage your ad preferences through your Facebook and Instagram account settings.

 

6. Wix Website Tracking

 

Our website is built and hosted on the Wix platform, which may collect certain technical and usage data as part of providing website hosting and functionality. Wix's handling of this data is governed by Wix's own privacy policy, available on their website.

 

7. Social Media Scheduling and Analytics

 

We use Metricool to schedule and analyse the performance of our social media content across platforms such as Facebook and Instagram. This tool may access aggregated engagement and audience data associated with our social media accounts.

 

8. Email Marketing

 

If you subscribe to our newsletter or provide your email address, we may send you marketing communications about our products, offers, and updates. You can unsubscribe at any time using the link provided in every email, or by contacting us directly.

 

9. Payment Information

 

Payments made through our website are processed securely by third-party payment providers, currently Stripe, with PayPal to be introduced in future. We do not store your full card or payment details on our own systems. Please refer to Stripe's and PayPal's respective privacy policies for details on how they handle your payment information.

 

10. Third-Party Providers

 

We work with trusted third-party service providers to operate our business, including our website host (Wix), payment processors (Stripe, and in future PayPal), analytics providers (Google Analytics), advertising platforms (Meta), and social media management tools (Metricool). These providers may access limited personal information solely to perform their services on our behalf and are expected to handle your information securely and in accordance with applicable privacy laws.

 

11. Social Media Integrations

 

Our website and marketing may include links to, or integrations with, our Facebook and Instagram accounts. Any information you share with us via social media is also subject to the privacy policy of that platform.

 

12. Data Security

 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. While we take data security seriously, no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security.

 

13. Your Rights

 

Under the Australian Privacy Principles, you have the right to:

 

- Ask us what personal information we hold about you.

- Request access to your personal information.

- Request that we correct any inaccurate or outdated information.

- Ask us to stop using your information for direct marketing purposes.

- Make a complaint if you believe we have mishandled your personal information.

 

14. Access to Your Personal Information

 

You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to your request within a reasonable timeframe.

 

15. Marketing Communications

 

You can opt out of receiving marketing communications from us at any time by clicking "unsubscribe" in any email, or by contacting us directly. Opting out of marketing communications will not affect order-related communications, which are necessary for us to fulfil your order.

 

16. Complaints

 

If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

17. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

 

18. Contact Us

 

For any questions about this Privacy Policy or how we handle your personal information, please contact:

 

Box'd Vows

Email: boxdvows@gmail.com

Phone: 0424 951 728

ABN: 14 835 232 015