Shipping & Delivery

1. Delivery Areas

 

We currently offer local delivery across the Perth metropolitan area. If you are unsure whether your address falls within our delivery zone, please contact us before placing your order.

 

2. Delivery Availability

 

Delivery is offered subject to availability on your requested date and time. Wedding and event deliveries, in particular, are limited per date to ensure every order receives the care and attention it deserves, so we recommend booking delivery together with your order or as early as possible.

 

3. Delivery Fees

 

- Perth metropolitan delivery: flat fee of $50.

- Regional deliveries outside the Perth metropolitan area are subject to availability and are quoted individually based on distance, timing, and order size.

 

Delivery fees are payable at the time of booking and are non-refundable once a delivery has been scheduled, in line with our cancellation terms.

 

4. Collection

 

Collection is available from our Residential Kitchen and address will be provided upon confirmation for collection.

 

5. Collection Windows

 

Collection is by appointment within a confirmed collection window, to protect the freshness and presentation of your order. Standard collection hours are between 10am to 12pm unless otherwise stated upon confirmation. Please arrive within your allocated window — if you are running significantly late, please contact us as soon as possible so we can advise on options.

 

6. Delivery Timeframes

 

Delivery timeframes will be confirmed at the time of booking based on your event schedule and our production timeline. For weddings and events, we will agree on a specific delivery window with you in advance to align with venue access times.

 

7. Wedding Deliveries

 

For weddings, we coordinate delivery timing with your venue or wedding planner wherever possible to ensure smooth handover. Please provide venue contact details and any venue-specific delivery instructions (such as loading dock access or delivery contact person) at the time of booking.

 

8. Corporate Deliveries

 

Corporate deliveries can be scheduled to align with office hours, events, or functions. Please advise of any building access requirements, reception check-in procedures, or delivery contact persons in advance.

 

9. Customer Responsibilities

 

You are responsible for:

- Providing a complete and accurate delivery address.

- Ensuring someone is available to receive the delivery within the agreed window.

- Advising us of any access issues (stairs, security, parking restrictions) in advance.

- Arranging suitable, temperature-appropriate storage on arrival.

 

10. Incorrect Delivery Addresses

 

Box'd Vows is not responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by the customer. Re-delivery to a corrected address may incur an additional fee and is subject to availability.

 

11. Failed Delivery Attempts

 

If nobody is available to receive the delivery at the agreed time and location, and no alternative arrangement has been made in advance, this will be treated as a failed delivery attempt. Re-delivery, where possible, will incur an additional fee. Box'd Vows is not liable for spoilage or damage resulting from a failed delivery attempt caused by the customer or their nominated recipient being unavailable.

 

12. Late Deliveries Due to Circumstances Beyond Our Control

 

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, such as traffic incidents, extreme weather, road closures, or courier issues. We will communicate with you as soon as we become aware of any such delay. While we make every effort to avoid delays, Box'd Vows is not liable for delays caused by events beyond our reasonable control.

 

13. Transport Recommendations

 

If you are collecting your order and transporting it yourself, we recommend:

- Transporting the box on a flat, level surface (such as a car floor or boot with the box kept level).

- Running the air conditioning to keep the vehicle cool, especially in warmer months.

- Avoiding direct sunlight and leaving the product in a hot car for an extended period.

- Driving carefully and avoiding sudden braking where possible.

 

14. Cake Care During Transport

 

Our boxed cakes are designed to travel well, but gentle handling makes all the difference. Keep boxes upright and level at all times, avoid stacking anything on top, and transport as close to serving time as reasonably possible.

 

15. Storage After Collection or Delivery

 

Once your order has been collected or delivered, please follow the storage instructions provided with your box. Most products should be refrigerated until shortly before serving.

 

16. Refrigeration

 

Unless otherwise advised, our products should be kept refrigerated and brought out approximately 1–2 hours before serving to allow them to reach optimal serving temperature and texture.

 

17. Shelf Life

 

Our products contain no artificial preservatives and are best enjoyed on the day of collection or delivery, or within the timeframe advised with your order. Please avoid leaving products out of refrigeration for extended periods, particularly in warm weather.

 

18. Product Inspection on Receipt

 

Please inspect your order as soon as it is collected or delivered. If you notice any issue with your order, contact us immediately (see Section 20) so we can assist. Claims relating to the condition of your order at the time of collection or delivery are more easily resolved when raised promptly, ideally with photographic evidence.

 

19. Damaged Orders

 

If your order arrives damaged or is not as described, please contact us within 24 hours with photographs and details of the issue. We take pride in the presentation of every order and will work with you to find a fair resolution, in accordance with your rights under the Australian Consumer Law. Please note that once an order has left our care — whether by collection or successful delivery — we are not responsible for damage caused by transport, handling, storage, or display conditions outside our control (see our Terms & Conditions, Section 23).

 

20. Contact Process If Issues Arise

 

If anything is not right with your delivery or collection, please get in touch as soon as possible so we can help:

 

Box'd Vows

Email: boxdvows@gmail.com

Phone: 0424 951 728

ABN: 14 835 232 015